This woman is definitely MY hero. Meanwhile, rumor has it that FIOS might finally be coming to DC. I cannot even express to you how that warms my cold, cold heart. Why? Because Comcast just might be the spawn of the devil.
See below, courtesy of DCist and Consumerist:
75-Year-Old Arrested For Smashing Comcast Office
Via Consumerist, allow us to introduce you to the next Great American Hero: Mona Shaw, 75-year-old Manassas resident and fed-up potential Comcast customer. Potomac News has the great story about Shaw, who got a little hot under the collar after trying to change her phone service from Verizon to Comcast's Triple Play back in August. As hard as it might be to imagine, Shaw ran into some difficulty trying to get her Comcast service set up. After several repeated attempts, the Bristow resident headed to the Manassas payment center, where she took a hammer to several items in the office, including a keyboard and a monitor, while shouting, "Have I got your attention now?"
"What the hell, I'm 75," Shaw told reporters after the incident, for which she was arrested for disorderly conduct and later released.
Read the whole story about what Mona "The Hammer" Shaw went through trying to set up her phone service with Comcast, and decide for yourself whether her actions were way out of line. Comcast's response? A statement that included:
"We recognize that there is room for improvement and that even one bad customer experience is one too many. It is our goal to continue bringing customers in Northern Virginia the most advanced products and services we offer ... and to ensure that they have a great experience at every touchpoint."Our only question is whether Shaw is entitled to a jury of her peers on the disorderly conduct charges. There's just no way they would convict.
No comments:
Post a Comment